Close tickets with screenshots, not paragraphs
Visual step-by-step replies, blurred customer data, and annotated escalations. The screenshot editor that helps support teams communicate faster and keep data private.
Support workflows
Four daily support tasks that get faster and more secure with the right screenshot tool.
Visual replies that close tickets faster
A screenshot with numbered steps is clearer than a paragraph of instructions. Capture the screen, annotate the exact buttons to click, blur any account data, and send. First-reply resolution goes up. Back-and-forth goes down.
Customer data stays private
Support screenshots often contain customer names, emails, account numbers, and billing info. Blur or redact before attaching to internal tickets, Slack channels, or bug reports. GDPR and SOC 2 care about how you handle screenshots too.
Internal knowledge base visuals
Build visual step-by-step guides for common support scenarios. Annotated screenshots in your knowledge base mean new team members can follow procedures from day one. Consistent screenshots with gradient backgrounds and numbering look professional.
Escalation with context
When escalating to engineering, screenshots with annotations show exactly what the customer sees. Crop to the error, annotate what's wrong, include the browser/device info in the shot. Engineers get context without a 10-message Slack thread.
Built for data privacy
ScreenshotEdits runs 100% offline. Screenshots never leave your Mac. No cloud processing, no third-party servers, no analytics. When your compliance team asks how screenshots are handled, the answer is simple: they stay on the machine.
Better screenshots, faster support
Free to start. No account. 100% offline.